Frequently Asked Questions
Find quick answers to common questions about our services, processes, and policies. Browse by category or use the search to find specific information.
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General Questions
Common questions about our company
ANSAR TECHNOLOGIES SDN. BHD. is a leading engineering company in Malaysia, specializing in Civil Engineering, Mechanical & Electrical Engineering, ICT Engineering, and Project Management & Consultancy services. We serve both government and private sectors across Malaysia.
Our headquarters is located at B2-1-34, Tingkat 1, Jalan Pinggiran 1/3, Taman Pinggiran Putra, 43300 Seri Kembangan, Selangor, Malaysia. We also operate across multiple states in Malaysia through our project offices.
Our office is open Monday to Friday, 9:00 AM to 5:00 PM. We are closed on weekends and public holidays. For urgent matters, please contact our emergency hotline available 24/7.
Yes, ANSAR TECHNOLOGIES is a registered Bumiputera company with valid MOF (Ministry of Finance) registration, making us eligible for government contracts and tenders.
Services Questions
Questions about our engineering services
We provide comprehensive engineering services including Civil Engineering (infrastructure, construction), Mechanical & Electrical Engineering (HVAC, electrical, plumbing), ICT Engineering (networking, telecommunications), and Project Management & Consultancy.
Yes, we offer comprehensive maintenance services for all systems we install, including preventive maintenance, corrective maintenance, and 24/7 emergency support for critical systems.
Absolutely! We provide turnkey solutions covering design, procurement, installation, testing, commissioning, and maintenance. We can also work as a specialist subcontractor for specific scopes.
We serve various industries including government agencies, commercial buildings, industrial facilities, healthcare, education, hospitality, residential developments, and infrastructure projects.
Project Questions
Questions about project implementation and delivery
You can request a quotation by contacting us via phone, email, or through our contact form. Please provide project details, drawings (if available), and your requirements. We typically respond within 3-5 working days.
Project timelines vary depending on scope and complexity. Small projects may take 2-4 weeks, medium projects 2-3 months, and large-scale projects 6-12 months or more. We provide detailed timelines in our proposals.
Yes, we provide warranty coverage for all our projects. Workmanship warranty is typically 12 months from completion, while equipment warranties vary by manufacturer (usually 12-36 months). Extended warranties are available.
Our standard payment terms are progressive payments based on project milestones. Typically: 10% deposit, 30% upon mobilization, 50% at 50% completion, and 10% upon project completion. Terms may vary for government projects.
Business Questions
Questions about partnerships and business opportunities
Visit our Procurement Portal to register as a supplier. Submit your company profile, relevant licenses, and product catalogs. Our procurement team will evaluate and contact you if you meet our requirements.
Yes, we work with qualified subcontractors for various scopes. Subcontractors must have valid licenses, insurance, and proven track record. Registration can be done through our procurement portal.
We are open to discussing joint venture opportunities for large-scale projects. Please contact our business development team with your proposal and company credentials for evaluation.
Visit our Tenders & Opportunities page regularly, or subscribe to our tender notification service to receive email alerts about new tender announcements matching your category.
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